computerwebstore

3 Promises from computerwebstore

2007-06-08T00:47:00.000-07:00

... latest one said that the courier had problems finding us. Hmmm, its a big building in the centre of Newcastle - can't miss it really unless they weren't looking for it.

Apparently I'll have my item today.

Maybe I'll use the 3 strikes and your out tactic.

computerwebstore.co.uk complaint on therning.org 3/1/07

2007-06-06T15:00:00.000-07:00

Isla-Jayne Says:

Latest victim of Computerwebstore’s on-line incompetance? Yeah thats me.
I ordered an MP3 player - a pre-christmas birthday present so obviously delivering on time was essential. The item didn’t arrive, I offered to pay extra postage to speed things up, they said the item wasn’t in stock. I said if they couldnt deliver by X-date then I wanted a refund, they just said they wouldn’t have it until after new year, no acknowledgement of my request for a refund. I emailed twice more requesting a refund, they didn’t reply. I emailed again stating that I had reported them to the Debit Services dept at my bank, who would investigate them for internet fraud under their Goods Not Delivered policy (thats my banks policy), and stating several points where they were breaking the Distance Selling Rules as well as their own terms and conditions.
I received a reply 4 hrs later, (though not to that msg) stating my order was cancelled and a refund would follow shortly. I will believe it when I see it.
January 3rd, 2007 at 14:11

therning.org posting august 21 2006

2007-06-06T14:57:00.000-07:00

Muhib Says:

F**ked up company. took Â£432.00 and wont give it back. its been 7weeks.

W***ERS
August 21st, 2006 at 19:03

therning.org posting July 18 2006

2007-06-06T14:56:00.000-07:00

Ian Says:

I too am having trouble getting a replacement item delivered after they sent me the wrong item. It’s been 6 weeks now!

AVOID!
July 18th, 2006 at 15:14

therning.org posting May 31 2006

2007-06-06T14:54:00.000-07:00

Doog Says:

Placed an order for a product that, according to their website, would be dispatched within 3 days.

After 2 weeks I still hadn’t received the item, or any update on its status, so I sent them an email of which I had a reply the following day (full of spelling mistakes, lack of punctuation and any grammatical sense) informing me that stock would be expected within the next week or so.

Forward another 2 weeks, I’m getting pretty annoyed now. It said delivery was within 3 days, its been a month at this point, so I decide to cancel my order, after a further week of no response I send a second email requesting my order be cancelled and my money refunded (that I was charged shortly after placing my order almost 6 weeks ago).

As it stands, after currently 6 weeks after placing, and paying for my order, I am both productless and moneyless. I will now be sending an email daily to them until I get a response.

If the review here is not convincing enough, search Google for computerwebstore, you’ll find a number of other unhappy people!
May 31st, 2006 at 08:31

therning.org comment by Gordon 11 April 2006

2007-06-06T14:53:00.000-07:00

Gordon Says:

Approaching 6 months later, I’m still in dispute with this company over sending me completely different products to the one advertised. After numerous broken promises, and Trading Standards I’m still waiting for a refund!

The level of service is quite disgusting.
April 11th, 2006 at 00:20

therning,org posting March 14 2006

2007-06-06T14:51:00.000-07:00

Comment by K Roan

Re the comment left re Computerwebstore. Our experiences are pretty much the same except in our case we still haven’t got our money back and if you read the reviews on Pricerunner, it would appear that other people are in the same situation. Our encounter with the company was 5 months after yours. Why is it that if ConsumerDirect have been contacted (we have done the same as others must have done), this company is still being allowed to trade on the net. 123-reg is hosting the site. Surely, they must have a responsibility too. I have contacted them as well but am still awaiting a response.

therning.org posting 4 September 2005

2007-06-06T14:48:00.000-07:00

Therning.Org experiences from http://therning.org/magnus/archives/66

Just thought I’d share my experiences from trying to buy an MP3 player from a crappy, online store called ComputerWebstore.

I’ll start with the shopping experience, in chronological order this is what happened:

1. I placed an order on August 4 for a nice little MP3 player. I got an email confirming my order almost immediately. They estimated I’d have the player in 3-10 days.
2. On August 8 they charged my credit card.
3. Between August 8 and August 17 I went back a few times to their web pages to see what was happening. There seemed to be no progress with the order whatsoever. I did notice however that their web site didn’t work properly with Mozilla Firefox. It’s even mentioned that the browser you should use as a customer is IE. Yuck!!
4. On August 17 I was fed up with waiting and wanted to cancel the order. Since the item still wasn’t shipped I thought there’d be no problem doing that. Except of course that their web site doesn’t allow cancelling orders. I found no telephone number, only a couple of email addresses and a promise to respond to emails within 24 hours. I sent an email requesting that my order be cancelled. I also did some digging and found out that the address to ComputerWebstore is actually a mail box rented from MBE Liverpool (they even replied to my email and confirmed that this was the case).
5. 24 hours after the first email I still had no response, so I sent a second email reiterating my whish to cancel the order.
6. On August 20 I had given up on ComputerWebstore and called ConsumerDirect to see what help they could offer. Quite impressive really that they are open on a Saturday! They sent me some template letters to send to the company.
7. On August 22 I received an email from ComtpureWebstore, not as an answer to any of my previous emails, but they were saying that the model of MP3 player I had ordered was no longer available. They hadn’t even read my previous mails since they asked whether I’d like to order another model. Yeah, right, like I was going to do that! I replied asking them to cancel my order, again.
8. The day after I received a letter saying that my order would be cancelled, and that I would be refunded.
9. On August 24 the order was actually cancelled.
10. On August 30 I got tired of waiting for the money and sent them another email asking why it took them 4 days to charge me and more than a week to refund me.
11. On September 2 my credit card was credited with the full amount.

I’ll never order anything from ComputerWebStore again. Arguably they didn’t behave really bad, but their behaviour is not the kind that should be supported by keeping them in business. Anyway I did learn a few things from this:

* Don’t order stuff from a web store without researching a bit first. I quick search on Google gives a link to reviews of ComputerWebstore on PriceRunner.
* Don’t order stuff from a web store that don’t give out proper contact information. The lack of phone number and the fact that the address is a rented mail box is a bit dodgy.
* ConsumerDirect is a good resource to have! Thank you DTI for providing it!

Review by Dave Marr about Computer Webstore

2007-06-06T14:26:00.000-07:00

From Pricerunner.com

computerwebstore.co.uk

Review by Dave Marr, submitted 02/04/07.
Quality of retailer website 1 / 5
Standard of service - items in stock 1 / 5
Quality of sales service and warranty 1 / 5
Standard of service - ordering 1 / 5

Summary: Would not recommend anyone to use this retailer. The promise of online tracking is not kept to. In reply to a query I had one e-mail giving me an incorrect delivery date. I never received the goods I had ordered and received no further response to requests for information, or to my request for subsequent refund/cancellation. Needless to say, Computerwebstore had debited my account despite not providing any goods or information.
Do you recommend this retailer? No

John Martland review from Pricerunner.com

2007-06-06T14:24:00.000-07:00

computerwebstore.co.uk
Review by John Martland, submitted 24/04/07.
Quality of retailer website 1 / 5
Standard of service - items in stock 1 / 5
Quality of sales service and warranty 1 / 5
Standard of service - ordering 1 / 5

Summary Money taken from account immediately despite goods not been in stock.

Item not delivered within the '7 to 10 day' timescale prmoised.

Getting refund has proved to be an impossible task as there is no telephone number provided and they do not respond to e-mails at all.

Do what I didn't do - check Google first - you'll see just how many Customers this company has treated in this way!

Avoid at all cost.

Do you recommend this retailer? No

From Pricerunner.com :: Robert 17/5/07

2007-06-06T14:21:00.000-07:00

computerwebstore.co.uk
Quality of retailer website 3 / 5
Standard of service - items in stock 1 / 5
Quality of sales service and warranty 1 / 5
Standard of service - ordering 1 / 5

Summary: Delivery committed on 3 distinct and separate dates - no delivery, no contact - suspect out of stock - debited account though on receipt of order.

No telephone number available and it is alleged that their address is a mailbox.

Do you recommend this retailer? No

Your Experiences

2007-06-06T14:14:00.000-07:00

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